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How china788 Handles Your Personal Information

Your account data belongs to you, and we take that seriously. This page explains what we collect when you register and deposit via DANA, OVO, or GoPay, how we store it, and what you can do about it — clearly, without the legal maze.

Account Data ProtectionWallet Privacy: DANA, OVO, GoPayYour Right to Access & DeleteCookie ControlsIndonesia-Region Policy
china788 How china788 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts, not added as an afterthought. Here is what that looks like in practice across the four areas that matter most to your privacy.

Encryption in Transit

All data moving between your device and our servers — including wallet confirmations from DANA, OVO, and GoPay — is encrypted via SSL. Your payment details are never stored in plain text on our end.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time without losing your account data.

Data Retention

Account records are kept while your account is active. After closure, we retain only what applicable rules in eligible regions require, then delete or anonymise the rest on a scheduled basis.

Requesting Changes

To correct inaccurate data or request deletion, contact support with your account ID. We aim to respond to data requests within a reasonable timeframe and will confirm the outcome in writing.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or remove your personal data, or if you have a question about how a specific transaction record is stored, contact our support team directly. We handle data requests separately from general account queries so your request gets to the right person without delay.

Live Chat Open the chat widget from your account dashboard. Available during operating hours for account and data queries including DANA, OVO, and GoPay transaction records.
Email Support Send your data request to our support address from the email registered to your account. Include your account ID so we can locate your records quickly.
Account Settings Some data — like your registered mobile number and linked wallet details — can be reviewed and updated directly inside your account settings without contacting support.

Common Questions About Your Data

Real questions from people opening accounts and making deposits — answered directly.

We collect your name, email address, mobile number, and the details you provide during account verification. Device and session data is also logged when you access the lobby.

We share only what those payment providers need to process your transaction. They operate under their own privacy policies. We do not share your data with unrelated third parties.

Contact support via live chat or email from your registered address. Include your account ID and specify what records you want — transaction history, login logs, or registration data.

Yes. Submit a deletion request through support. We will remove your data subject to any retention obligations under applicable rules in eligible regions, and confirm once it is done.

We retain records for the period required by applicable rules in the eligible regions where the service operates, then delete or anonymise them. We do not keep data longer than necessary.

Contact support immediately via live chat. Change your password and review your linked wallet — DANA, OVO, or GoPay — for any unrecognised activity. We will investigate and respond promptly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.