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What Our Legal Terms Mean for Your Account

china788 operates under terms shaped for eligible regions in Indonesia, where access depends on local law. These pages set out your rights, our data practices and how we handle account-related legal matters — clearly, without the small-print runaround.

Jurisdiction-aware termsAccount data rightsDANA, OVO, GoPay wallet policyContact path for legal requestsRegion-eligible access only
china788 What Our Legal Terms Mean for Your Account
DATA AND ACCOUNT SECURITY

How We Protect Your Data and Account Rights

Security and legal compliance are not separate concerns at china788 — they run together. Every account record, including wallet credentials linked to DANA, OVO or GoPay, is handled under strict data-handling rules. Here is how we approach the four areas that matter most to account holders asking legal questions.

Data Handling and Storage

We store only the account data needed to operate your wallet and verify transactions. Data is encrypted at rest. We do not sell personal account data to third parties under any circumstances.

Cookie and Tracking Policy

Cookies on this site track session state and payment flow only. We do not use third-party ad-tracking cookies. You can adjust cookie preferences through your browser settings at any time.

Account Security Practices

Login uses OTP verification sent to your registered mobile number. Any wallet change — including swapping your GoPay or OVO account — triggers a secondary verification step before it takes effect.

Retention and Deletion Rights

You have the right to request deletion of your account data. Submit the request via email with your account reference. We aim to process verified deletion requests within the period required by applicable rules.

LEGAL CONTACT CHANNELS

Reach Us for Policy and Account Questions

Legal queries need a direct channel, not a generic help desk response. Our support team handles account-specific policy questions, data requests and wallet verification concerns through the paths below. Bring your account details so we can match your request to the right record.

Live Chat Support Open the chat window from your account dashboard. Our support team handles legal account queries and can escalate data requests to the right department.
Email for Formal Requests Send formal data-access or policy questions by email. Include your account reference and the specific policy section you are asking about for a faster response.
Account Help Centre Your account settings page lists the current policy version, data-consent status and wallet verification records linked to your DANA, OVO or GoPay account.

Common Questions About Our Legal Terms

These are the questions account holders most often bring to our support team when reading through the legal section. Each answer reflects our actual policy — not a generic platform response.

Access depends on whether your region permits it under local law. We do not accept accounts from ineligible regions, and we block access where local law prohibits it.

Wallet details you submit for deposits or withdrawals are encrypted and stored only for transaction verification. They are not shared with third parties or used for marketing purposes.

Send a written request to our email support channel with your account reference. We aim to confirm receipt promptly and fulfil the request in line with applicable data rules.

After a verified account closure request, we retain only the minimum data required by applicable legal or financial rules, then delete the rest within the applicable retention period.

We update this page when terms change. We recommend checking back periodically. For material changes affecting your account, we aim to notify you through your registered contact details.

Start with our live chat support and quote the specific policy section in question. If the matter needs formal escalation, use the email channel with full account details attached.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.